Shipping policy

Shipping & Delivery Policy

Last updated: August 2026

Workspace Flow ships across Australia through our supplier network. Delivery times and availability vary by product and by state/postcode — check each product page for its specific estimated delivery window before ordering.

Order Confirmation

Once you place an order, you'll receive a confirmation email. We confirm stock availability with our supplier network shortly after your order is placed. If an item is unexpectedly out of stock or unavailable, we'll contact you by email and process a full refund — no charge is made for items that can't be fulfilled.

Dispatch Times

Orders are typically dispatched within 2 business days of payment being confirmed. Delivery timeframes begin once your order has been dispatched from the supplier's warehouse, not from the order date.

Delivery Times

Because Workspace Flow works with multiple suppliers, delivery times vary by product and by location (metro vs regional). The specific estimate for each product is shown on its product page. We're unable to guarantee delivery on specific dates or times, as this depends on our supplier and courier network — most orders are delivered by one of several courier partners depending on the item and your location.

Damaged Items

Please inspect your item(s) on arrival. If anything arrives damaged, contact us at hello@workspaceflow.com.au with photos within 48 hours of delivery and we'll arrange a replacement or refund — see our Returns & Refunds Policy for full details.

Delivery Address Accuracy

Please double-check your delivery address before completing your order — once an order has been submitted, we're often unable to change the address, and a re-submitted or corrected order may incur additional charges. If a delivery is missed or returned due to an address error, we'll contact you to arrange next steps.

Regional & Remote Delivery

Some products are metro-delivery only due to supplier restrictions — this is noted clearly on the relevant product pages. If your postcode can't be serviced for a particular item, your order will be automatically cancelled and refunded — no charge will apply.

Returns

For information on returns, change of mind, and refunds, see our Returns & Refunds Policy.