Last updated: August 2026
Shipping
Where do you deliver?
We deliver Australia-wide. Some remote and regional postcodes may not be serviceable for larger items like standing desks. If you're unsure whether we can deliver to your address, email us at hello@workspaceflow.com.au before ordering.
How long does delivery take?
Orders are typically dispatched within 2 business days of payment being confirmed. Delivery time after that varies by product and location — metro areas are generally faster than regional. The specific estimate for each product is shown on its product page. You'll get a tracking link by email as soon as your order is on its way.
How much does shipping cost?
Shipping is calculated at checkout based on your location and the product. Costs vary by item — check the individual product page for the exact delivery fee before ordering.
How do I track my order?
Once your order ships, you'll get a confirmation email with a tracking link. If you haven't received tracking details within 2 business days of ordering, email hello@workspaceflow.com.au and we'll look into it.
Orders
What if an item is out of stock when I order?
We keep stock levels as accurate as possible, but if something becomes unavailable after you've ordered, we'll contact you straight away. You'll have the option of a full refund or waiting for restock — no pressure either way.
Returns & Refunds
What is your returns policy?
We accept change-of-mind returns within 7 days of delivery, provided items are unused and in original packaging. A 25% restocking fee applies, and return postage is the customer's responsibility. For faulty or damaged items, Workspace Flow covers return freight — see our full Returns & Refunds Policy for details. To start a return, email hello@workspaceflow.com.au with your order number and we'll guide you through it.
What do I do if my item arrives damaged?
Email hello@workspaceflow.com.au within 48 hours of delivery. Include your order number and clear photos of the damage — both the packaging and the product if possible. Don't dispose of any packaging until the claim is resolved. We'll get it sorted quickly.
Payments
What payment methods do you accept?
We accept all major credit and debit cards and Afterpay. Pay in full or split it over time — your call at checkout.
Products & Specs
Do products require assembly?
Yes — chairs, monitor arms, and standing desks all need some assembly. Most take 20–45 minutes and come with everything you need in the box. No power tools required.
What warranty do products come with?
Warranties vary by product — chairs range from 3 to 10 years, standing desks from 12 months to 5 years on the frame. Full warranty details are on each product page. For a claim, email hello@workspaceflow.com.au with your order number.
Where are your products shipped from?
Products are dispatched by our supplier network from various locations across Australia, depending on the item — most orders are delivered by one of several courier partners depending on the product and your location.
Where can I find weight capacity, dimensions, and other specs?
Specs vary by product — weight capacity, dimensions, height range, motor type, and certifications are all listed on each individual product page. If you can't find what you need there, email hello@workspaceflow.com.au and we'll help you out.
Can a standing desk be tax deductible in Australia?
If you use a standing desk at home for work, it may be claimable as a home office expense under ATO guidelines. We're not accountants, so we'd always say check with yours — but it's worth asking, especially heading into EOFY in June.
About Workspace Flow
Are you an Australian store?
Workspace Flow is Australian-owned and operated. We sell and ship exclusively within Australia.
What brands do you carry?
We source from quality Australian suppliers across our range. Our focus is on finding products that are well-built and properly specced — not just stocking whatever's available.
Are your products available in stores?
No — Workspace Flow is online only. That keeps our overheads down and prices competitive. We deliver Australia-wide.
How do I contact Workspace Flow?
Email us at hello@workspaceflow.com.au. We aim to respond within 1 business day.
Workspace Flow — Your setup, perfected.