Refund policy
Workspace Flow is committed to your satisfaction. This policy explains your rights and our process for returns, refunds, and exchanges.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes your rights under the ACL.
Change of Mind Returns
We understand that furnishing a home or hybrid workspace is a real investment. If you change your mind after receiving your order, the following conditions apply:
- Return window: contact us within 7 days of receiving your order to initiate a change of mind return.
- Condition: items must be unopened, unused, and in original packaging with all accessories, fittings, and components included. Assembled or used items cannot be returned under this policy.
- How to initiate: contact our support team first to receive a return authorisation and the correct return address. Do not send items back without this authorisation.
- Return freight: return postage is the customer's responsibility. We recommend a tracked and insured service, as Workspace Flow cannot be held responsible for items lost or damaged in transit.
- Original delivery cost: the cost of outbound delivery is built into the sale price and is non-refundable. This will be deducted from any store credit issued.
- Restocking fee: a 25% restocking fee applies to all change of mind returns, calculated on the original invoice price. This covers receiving, inspecting, and repackaging the item.
- Store credit: approved change of mind returns are issued as Workspace Flow store credit, valid on any future purchase and does not expire.
Example: if you purchased a standing desk for $650 and returned it under change of mind, a restocking fee of $162.50 (25%) plus the original outbound delivery cost would be deducted from your store credit.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, develops a fault, or is not as described, contact us within 48 hours of delivery with clear photos and a written description of the issue.
Under the Australian Consumer Law:
- Major failure: you're entitled to choose a full refund or replacement.
- Minor failure: we'll arrange a repair or replacement within a reasonable timeframe.
In all cases involving a fault, damage, or incorrect item, Workspace Flow will cover the cost of return freight.
Items Not Eligible for Change of Mind Returns
- Assembled or used equipment
- Items not in original packaging or missing components
- Opened desk mats (hygiene)
- Clearance, final sale, or heavily discounted items
Warranty
Warranty periods vary by product and are listed on each individual product page. All warranty claims are handled in accordance with the relevant manufacturer's terms and conditions.
Contact Us
To initiate a return or report a damaged or faulty item, contact our support team before sending anything back:
Email: hello@workspaceflow.com.au | We aim to respond within 1 business day.
Last updated: July 2026